We at Christian Heating and Air Conditioning strive towards making sure our company’s reputation and customer’s satisfaction is achieved in every form of service we provide. In addition to “setting the highest of standards”, we strive towards working with only the most reputable and quality companies and associations. Here is a list of the following companies we are proud to work with and reasons why we provide our customers with the best service you can trust!
Make it a habit to look at the outdoor heat pump during the winter months for signs of excessive ice or snow build-up on or around the heat pump. Especially after bad weather.
If the unit is covered in ice or snow it must be removed for it to work properly. Turn the thermostat to Emergency heat or off and remove the snow and ice. You can pour warm or hot water over the unit to melt the snow and ice. Even cold water from a hose will help.
Once the unit is clear of snow and ice turn the thermostat back to normal heating. If the unit ices up again, call for service.
Do not let the outdoor unit sit underneath a leaking gutter. In the winter months, water will drip on the top of the unit and freeze solid. This will restrict the air flow and cause the whole unit to freeze-up.
Outdoor Units should be elevated 4 to 8 inches above ground level to keep coils clear of snow and ice and to allow for proper drainage. Contact our Service Department if you would like your unit raised.
Keep shrubs pruned back at least 18 inches around all sides of the outdoor units.
Air Handler / Fan Coils
Coming Soon...
Thermostats
Set thermostat at one temperature. Constant adjusting can cause higher utility costs.
If using your thermostat as a setback type, limit the setbacks to twice a day such as when you are at work and when you are sleeping.
Only setback the thermostat 6% of desired temperature (approximately five degrees).
In heating, try not to set the thermostat below 65 degrees.
In cooling, try not to set the thermostat below 70 degrees. Besides higher utility costs, this can cause the indoor coil to freeze and cause condensation in the house.
Ultra Violet Lights
Coming Soon...
Gas & Oil Furnaces
Coming Soon...
Media Air Filters
Coming Soon...
Humidifiers
Coming Soon...
Electronic Air Cleaners
Coming Soon...
Important Reminders
Check air filters monthly. Clean or replace as needed.
Schedule your Spring & Fall Tune-ups to ensure optimum performance, cost efficiency and for your health as well as your family's!
Warranty Reminders
Parts & Labor Warranties
The manufacturer can't control the way their equipment is installed. They have to rely on their dealers to do it right. That's why they give absolutely no labor warranty. You will, however, receive a 1-year labor warranty when you buy new equipment because the manufacturer makes every dealer sign an agreement stating that they (the dealer) will provide at least a 1-year labor warranty. The dealer is then reimbursed for the parts only! The labor costs come out of their pocket.
What happens is, a lot of companies (especially smaller companies) don't add any "cushion" into their price. They want to sell everything as cheap as they can (because they get more business that way). That sounds great to the customer, but when equipment starts failing under warranty, it's the customer who ends up paying the price.
At the very least, the customer usually has to endure longer waits, shoddier service and a "second class" treatment from companies that put their "paying" customers first. In extreme cases, the customer could be left without any labor warranty at all when the company goes out of business. It happens more than you might think.
Compressors & Heat Exchangers
Be careful when your salesperson starts talking about warranties. It's really easy for them to tell you you're getting a 5-year, 10-year, 20-year, or lifetime warranty and just gloss over the fact that their terrific sounding warranty is for that part only and doesn't include labor.
The four different warranties you should be aware of are for your parts, labor, compressor (on an air conditioner) and heat exchanger (on the furnace).
Extended Warranties
Some HVAC companies offer a longer warranty as part of their regular service. They'll even increase the parts warranty at their own risk. You'll probably pay more, but it could be worth it. Look for the longest warranty you can find, but make sure it's being given to you by a company that will be around for its term. If your equipment fails in the 4th year of a 5-year parts & labor warranty, but the company went out of business in the third year, you're out of luck.
In addition to these standard warranties, you can also purchase an extended warranty. These are sometimes offered by the manufacturer and almost always offered by the dealer. They usually provide an additional 5 to 10 years of parts and labor coverage and are worth the extra money. Again, if it's been offered by the dealer only, make sure they're the type of company that's going to be around for 5 to 10 years. You’ll usually end up spending an extra $200 - $400 for this protection
Be aware of specifics when your salesperson starts talking about warranties - they're often very vague about their offer. Make them put everything in writing, including the times that warranty service is available and how long you'll have to wait for service if it breaks down during the busiest time of the year. A lot of times they'll throw around those heat exchanger and compressor warranties to try to make their warranty sound better than it is.
Preventative Maintenance
Some companies also offer preventative maintenance plans. We strongly recommend that you make use of these. The old saying fits, "they don't build'em like they used to." Nothing could better for your new system than having it cleaned and tuned-up before each heating & cooling season. Preventative maintenance is to your heating/cooling system what oil changes are to your car. Not only will it help your system run better and last longer, but you could also void your warranty if the system is not maintained properly. It's definitely worthwhile.
A lot of companies offer prepaid maintenance plans that cost less than it would spend for individual tune-ups. Look for someone that has a good program. It's usually well worth the investment.
